Prioritise Key Opportunities
Whether you are using Sales, Marketing or Customer Service – or all of them – Dynamics 365 allows you to get up to date information as and when you need it.
Sales staff can prioritise key opportunities, help desk agents are able to manage workloads, marketing teams are able to design the right messages to the right target markets.
Microsoft Dynamics 365 is cloud based which brings with it many advantages over traditional “on-premise” systems, not least of which is that Microsoft provide updates on a regular basis. As an organisation you will have less reliance on IT departments and a system that can grow and develop as your business evolves.
Customer Engagement Apps
Microsoft Dynamics 365 Customer Engagement consists of several different Apps. They key ones are Sales, Customer Service and Marketing, but also available are Field Service and Project Service Automation.
Microsoft Dynamics 365 Customer Engagement has a range of powerful relationship management features and flexible capabilities that are suited to the requirements of any organisation. It has a variety of connected modules that can provide functionality out-of-the-box but can be customised to exactly meet business processes and needs. As a cloud-based solution it can be updated and changed at any time meaning you can start your investment in a safe place and scale as you need.
The Dynamics 365 user interface connects modules and apps so they are accessible in one location with a consistent experience across any browser, PC, tablet or phone.
Each Dynamics 365 app features predictive insight and actionable next steps thanks to embedded machine learning and artificial intelligence.
The user interface connects with Office 365 thanks to a shared data platform, so you can easily navigate and switch between Dynamics 365 apps such as Outlook, Excel, SharePoint and more.
Unlock the potential of Dynamics 365 and Office 365 with the Microsoft Power Platform (PowerApps, Power Automation and Power BI) supported by a Common Data Model that brings your data together and connects to hundreds of data sources out of the box.
Enable people to do their best work by unifying relationships, processes, and data with comprehensive business applications connected through a single, secure and scalable cloud platform.