Who We Are
CRM365 Solutions Limited is owned and managed by Pam Mannell and Richard Dodds who collectively have over 40 years’ experience in implementing CRM systems and since the introduction of the ground-breaking hosted version of Microsoft Dynamics in 2012 their focus has been on Microsoft Dynamics 365
Pam Mannell
Pam is a Microsoft Dynamics 365 Customer Engagement (CE) training specialist with over a decade of experience helping businesses get the most out of their CRM systems. Since 2012, she has been designing, developing, and delivering tailored training solutions that empower users and support successful system adoption.
With a strong background in functional system design and customisation, Pam brings a deep understanding of how Dynamics CE works — not just technically, but in real-world business contexts. She works closely with clients to identify their unique training needs, then creates and delivers engaging, practical training that aligns with their goals.
From initial consultation through to go-live and beyond, Pam is committed to making sure users feel confident, supported, and ready to use their systems effectively.
Pam is highly qualified and has the following certifications:
Aug 2020 - July 2025 - Microsoft Certified Trainer
Oct 2024 - Applied Skills - Create and Manage Model Driven Apps
Feb 2023 - Feb 2026 - MB-240 Microsoft Dynamics Field Service Functional Consultant
Aug 2021 - Aug 2026 - PL-200 Microsoft Dynamics Power Platform Functional Consultant
Aug 2021 - Mar 2024 - MB-210 Microsoft Dynamics Sales Functional Consultant (exam retired)
Jan 2021 - Professional Scrum Master 1
ClickDimensions (Onboarding, Product Consulting, Support and Advanced User)
Prince 2 Practitioner
Richard Dodds
Richard has worked in the IT sector for over 35 years first in senior commercial and project management roles at McDonnell Douglas Information Systems (now Northgate-Arinso). Since the mid 90’s Richard has focused on CRM applications founding and running a successful Microsoft Dynamics CRM practise in Milton Keynes.
Richard has extensive experience of a range of CRM applications and has managed the implementation of over 40 CRM system in a range of business sectors including manufacturing, management consultancies and NfP (Not for Profit)
As well as a deep understanding of Microsoft Dynamics and its capabilities Richards specialities lie in understanding business process and requirements and translating these into effective CRM solutions that support businesses requirements generating tangible benefits for clients.